Introduction

These Terms and Conditions (hereinafter referred to as the “Terms”) govern your access to and use of the online casino services provided under the brand name “Winum” (“Winum”, “we”, “us”, or “our”). By creating an account, visiting our website, using the Winum app, or participating in any real‑money or free‑play games offered by us, you acknowledge that you have read, understood, and agreed to be bound by these Terms. The Terms apply to all aspects of your relationship with Winum, including account registration, deposits, withdrawals, bonuses, game participation, and communication with our customer support. These Terms also form an integral part of our overall legal framework, which includes our Privacy Policy, KYC/AML Policy, Responsible Gaming Policy, and any specific game or promotion rules. If there is any conflict between these Terms and any other policy or document, these Terms shall prevail unless expressly stated otherwise. If you do not agree with any provision herein, you must immediately discontinue your use of the Winum website, services, and the Winum app, and you must not create or maintain an account.

Winum is operated by Galaxy Byte Lab SRL under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, with licence number ALSI-202508040-FI2. The operations are conducted in accordance with the laws of the jurisdiction of incorporation, and we aim to comply with applicable international standards related to anti‑money laundering, counter‑terrorist financing, and responsible gambling. For players in India, access to and use of Winum must always be in line with the laws of India and any applicable state‑level restrictions, and you are solely responsible for ensuring that your use is lawful. Winum is an online entertainment service and does not guarantee any financial gain; all gambling involves risk of loss, and you should never gamble with money you cannot afford to lose. These Terms may be amended, updated, or replaced from time to time, and it is your responsibility to remain informed and compliant with the current version.

Acceptance of Terms

By clicking “Register”, “Sign Up”, “I Agree”, by using the Winum website, or by installing and using the Winum app or download Winum casino app package, you formally accept and agree to be legally bound by these Terms. This acceptance applies regardless of whether you read the Terms in full, and it applies to any use of our services, whether for real‑money wagers or for free‑play/demo modes where available. You further agree that any person who accesses your account with your login credentials will be deemed to have your authority to do so, and you shall be responsible for all activities from your account. If you do not accept these Terms, you must not register, must not fund your account, and must not participate in any games or promotions offered by Winum. Your continued use of our services following any updates or changes to the Terms constitutes your acceptance of the revised version. In case you disagree with any updated Terms, your sole remedy is to stop using our services and request account closure, subject to applicable withdrawal and verification rules.

Winum may request you to confirm acceptance of the Terms periodically, or when substantial changes are introduced, such as updates to bonus rules, payment processing, or responsible gambling tools. If you fail or refuse to provide such confirmation, Winum may suspend or limit your access to certain services until acceptance is recorded. You acknowledge that the English version of these Terms is the primary reference document, and translations into other languages, where provided, are for convenience only and do not alter the legal meaning. In case of discrepancy between language versions, the English version shall prevail. You also understand that separate game providers or payment processors may have their own terms and conditions, and by using their functionality through Winum, you may be required to agree to their terms in addition to ours, without diminishing your obligations under these Terms.

Eligibility & Age Restriction (18+ only)

Use of Winum services is strictly limited to individuals who are at least 18 years of age or the minimum legal age for gambling in their country or state of residence, whichever is higher. For players in India, you must be at least 18 years old, and in some Indian states additional local restrictions or prohibitions on online gambling may apply; it is your responsibility to ensure that you are not breaking any local laws by using our services. Underage gambling is prohibited and considered a serious violation of these Terms, and Winum applies a strict underage policy to detect, prevent, and respond to such cases. If we have any reason to suspect that you are underage or that you allowed a minor to access your account, we may suspend or permanently close your account, void any winnings, and report the matter to relevant authorities or responsible gaming organisations. You agree to cooperate fully with any age‑verification checks and to provide accurate documents to confirm your age when requested.

Winum strongly emphasises the risks associated with gambling for young people, including increased vulnerability to addiction, financial harm, and psychological distress. Parents and guardians are encouraged to use parental control tools, device locking, and monitoring applications to prevent minors from accessing gambling websites, including Winum. Creating an account on behalf of a minor, or allowing a minor to use your account, is considered fraud and is strictly forbidden. If you become aware that an underage person is using Winum, including through the Winum app or the download Winum casino app package, you must immediately notify our support at [email protected]. We reserve the right to withhold or confiscate any funds from accounts found to be in breach of the age restriction, and such funds may be handled in accordance with applicable regulations and our responsible gambling commitments.

Account Registration

To participate in real‑money games and access all features, you must complete the registration process and open a personal account with Winum. Account registration is required and is only permitted for individuals acting for personal, non‑commercial purposes; using your account for or on behalf of third parties, including syndicates or businesses, is strictly prohibited. During registration you must provide accurate, complete, and up‑to‑date information, including (but not limited to) your full name, date of birth, residential address, email address, and phone number. You confirm that you are registering on your own behalf, that you are not acting as an agent for anyone else, and that you will not allow any other person to use your account or your credentials. Winum reserves the right to request additional information at any time, including KYC documents such as passport, ID card, driver’s licence, utility bill, bank statement, or other evidence of identity and address.

Winum permits only one account per natural person, household, IP address, device, or payment method, unless expressly authorised in writing by us. Duplicate accounts are forbidden and considered a breach of these Terms; if we detect multiple accounts, we may merge, suspend, or close them, cancel bonuses and winnings, and apply other measures as deemed appropriate. You are responsible for maintaining the confidentiality of your username and password and for ensuring that they are not disclosed to anyone else. If you suspect that a third party has gained access to your account or your login details are compromised, you must immediately change your password and contact our support. Winum is not liable for losses arising from unauthorised access where you failed to implement reasonable security measures, such as using strong passwords and logging out after each session.

Deposits & Withdrawals

Depositing funds to your Winum account allows you to participate in real‑money games, subject to applicable limits, verification, and responsible gambling tools. You must only deposit funds from payment methods that are held in your own name; third‑party payments, including those from relatives, friends, or business entities, are not allowed. Any attempt to use stolen, cloned, or unauthorised payment methods may result in immediate account suspension, reversal of transactions, and notification to payment providers or authorities. Funds deposited into your Winum account are considered to be used for the primary purpose of wagering and cannot be treated as a bank account or financial instrument. Winum does not pay interest on account balances, and you must not use your account for money transfer or currency exchange purposes.

Withdrawals are subject to verification checks, payment rules, and AML monitoring. In most cases, withdrawals should be made using the same method used for deposits, where technically feasible and permitted by payment providers. We reserve the right to split withdrawals across multiple payments, impose daily, weekly, or monthly limits, and request additional documentation before approving any payout. If you fail to provide requested documents within the deadline, typically thirty (30) days, your withdrawal may be cancelled and your account may be suspended or closed according to our KYC policy. Processing times for deposits and withdrawals depend on the chosen method and may be affected by external factors such as banking networks, blockchain confirmations, or intermediary checks.

All transactions may be subject to currency conversion performed by payment processors, banks, or cryptocurrency networks, and Winum is not responsible for exchange rate fluctuations or fees applied by such third parties. Chargebacks, payment disputes, or unjustified payment reversals are strictly forbidden; if a chargeback occurs, we may deduct the disputed amount and any associated costs from your account, suspend services, and, where necessary, engage collection agencies. You acknowledge that deposits and withdrawals are also subject to the laws of the country where your payment provider is located and you must comply with any such regulations. Winum may temporarily hold or freeze funds when suspicious activities, large transactions, or potential regulatory issues are detected, in line with our AML and risk policies.

Payment Methods Table

Below is an indicative overview of supported payment methods. Availability may vary depending on your country, currency, and specific regulatory restrictions. For the latest and jurisdiction‑specific information, please consult the cashier section of Winum.

This table is for informational purposes and does not constitute a binding commitment for any specific time frame or amount. Winum reserves the right to add, remove, or modify payment methods, limits, and conditions at its sole discretion, subject to regulatory compliance.

Bonuses & Promotions

Winum may, from time to time, offer various bonuses and promotions, including welcome offers, free spins, reload bonuses, cashback, loyalty rewards, and special features such as lucky wheels. For example, Winum may provide welcome packages such as 100% + 150 Free Spins on the first deposit starting from a specified minimum amount, and additional bonuses on subsequent deposits, subject to applicable terms. Each bonus or promotion will be accompanied by specific rules including wagering requirements, minimum deposit thresholds, eligible games, maximum bet while wagering, and expiry periods. You must carefully read and understand these rules before opting in to a bonus, as accepting a bonus means you agree to all related conditions. Wagering requirements generally fall within a defined range (for instance, 30x–40x bonus amount or bonus plus deposit), and failure to meet these requirements within the stipulated time frame will result in bonus funds and related winnings being forfeited.

Bonus validity is limited; for example, a typical bonus might be valid for 7 days from activation, while free spins might only remain valid for 24 hours after being credited. Bonuses are non‑transferable, cannot be exchanged for cash, and are intended solely for use in eligible games. Winum may restrict bonuses to one per person, household, IP, device, or payment method and may deny or revoke bonuses in cases of suspected abuse. Prohibited bonus practices include, but are not limited to, low‑risk betting patterns, collusion, multi‑accounting, placing proportionally large bets to exploit bonus mechanics, or deliberately delaying game rounds (such as free rounds, bonus games, or gamble features) to play them later with real‑money balance or outside wagering conditions. If Winum reasonably concludes that you have engaged in bonus abuse, we may remove bonuses and associated winnings, adjust balances, suspend your account, and restrict access to future promotions.

At any time, you can monitor your active bonus status through the relevant section of your account, such as “My Account → Bonuses” where available. There you may see the remaining wagering requirement, time before expiry, and which games contribute towards bonus wagering. Not all games contribute equally; for example, most slot games might contribute 100% towards wagering, while table games, live casino, or low‑risk bets may contribute a lower percentage or be excluded. Some bonuses may only be used on specific games highlighted in the offer details, including selected popular titles listed under Winum’s game catalogue. Winum reserves the right to modify, suspend, or cancel any bonus or promotion if necessary for legal, regulatory, or operational reasons, while ensuring that existing rights are handled fairly according to applicable law.

Game Rules

Each game offered by Winum, including slots, crash games like Aviator, table games, live dealer games, and any specialty or instant‑win titles, is governed by specific rules provided by the respective game provider. Before placing any wagers, you must familiarise yourself with the rules, paytables, special features, and potential payout structures of each game. Many games include in‑game help sections and detailed descriptions, which you should review, especially if you are new to the game type. Winum does not control the outcome of individual game rounds; these are determined by Random Number Generators (RNG) or, in the case of live dealer games, by physical devices like cards and roulette wheels managed by the provider under strict procedures. Any misunderstanding of game rules on your part does not entitle you to a refund or compensation, and bets placed in accordance with game rules are considered final once accepted by the system.

Some games may not be available in certain jurisdictions due to provider restrictions or local regulations. For instance, particular titles in the Winum portfolio may be disabled in specific countries or regions, and attempts to access them via VPN or other circumvention methods are not permitted under these Terms. You acknowledge that the display of odds, multipliers, or potential payouts in the user interface does not guarantee those outcomes, but reflects the mathematical potential or current round configuration. Disconnections or technical issues can occur, and in such scenarios, most games apply established protocols to resume the round, settle unfinished bets, or void affected wagers as specified in their individual rules. Any disagreement regarding game results must be reported promptly to Winum, and we may consult game logs, provider records, and third‑party auditors to determine the accurate outcome.

You are responsible for ensuring that your device, software, and internet connection are suitable for participating in online gaming and that you understand the mechanics of fast‑paced games, particularly those characterised by rapid rounds or dynamic odds. You must not use external aids such as scripts, bots, or automated decision tools to influence game play or gain an unfair advantage. All strategies must be based on your personal judgment and understanding of the games, and you accept the inherent randomness and variance. Winum and its providers reserve the right to modify game rules, paytables, or available features when necessary, for instance when introducing updated versions, enhancing security, or complying with regulatory demands.

Fair Play & RNG

Winum is committed to providing a fair and transparent gaming environment where each outcome is genuinely random and not biased in favour of any player or the house beyond the predefined mathematical edge. The games offered on Winum, including those accessible through the Winum app or download Winum casino app, rely on certified Random Number Generators (RNG) that have been tested by independent laboratories where applicable. These RNG systems ensure that game outcomes, such as card deals, slot spins, or crash multipliers, cannot be predicted or manipulated by players or by Winum staff. We cooperate with reputable software providers who are required to comply with industry‑standard testing and certification processes. While the house always retains an advantage in line with the game’s design, no external party can influence the result of a particular bet or sequence of bets.

Any perceived patterns, streaks, or anomalies in game results are a natural part of random outcomes and do not indicate manipulation. However, if you believe that a game malfunction or irregularity has occurred, you must stop playing immediately and contact our support with details, including the time, game name, bet amount, and any available screenshots. Winum will review the incident and may escalate the matter to the game provider or independent auditors to verify the fairness and technical integrity. In cases where a malfunction is confirmed, bets and payouts may be voided or adjusted according to the provider’s rules, and if necessary, your balance will be corrected. Malfunctions, whether due to system errors, communication failures, or hardware issues, void all affected bets and game plays.

Players must not attempt to exploit bugs, glitches, or design flaws in games or the platform to gain an advantage. Any intentional use of malfunctioning features, including repeated exploitation of unexpected behaviour, is considered cheating and a serious breach of these Terms. Winum reserves the right to withhold funds, reverse transactions, and close accounts where such abuse is detected. In addition, we may cooperate with software providers, payment providers, and relevant authorities to investigate suspicious patterns, collusion, or other fraudulent activity. By accepting these Terms, you explicitly agree that all game logs, server records, and RNG data maintained by Winum or our providers shall be considered final and conclusive in resolving disputes about game outcomes.

Responsible Gambling

Winum promotes responsible gambling and is committed to providing tools, information, and support to help players keep their gaming under control. Gambling should be viewed as a form of entertainment, not as a source of income or a way to solve financial problems. You should always set personal limits on time and money spent, never chase losses, and ensure that gambling does not interfere with your personal, family, or professional responsibilities. For players in India and elsewhere, we strongly recommend that you only gamble with discretionary funds that you can afford to lose without affecting essential expenses such as housing, food, education, or healthcare. If you ever feel that gambling is no longer enjoyable, or that you are losing control, you should immediately consider using our responsible gaming tools and seeking professional help.

Winum offers a range of responsible gambling tools designed to help you manage your activity, including deposit limits, loss limits, session reminders, time‑out periods, and self‑exclusion options. These tools can significantly reduce the risk of developing problem gambling behaviours if used proactively and honestly. You may access these features through your account settings or by contacting customer support, depending on the specific implementation in your jurisdiction. Once a limit or self‑exclusion is set, Winum will make reasonable efforts to enforce it and prevent you from breaching your own restrictions, but you also bear responsibility for respecting your chosen limitations. Adjustments to limits usually take effect differently depending on whether you are decreasing or increasing a limit; for instance, decreases may be applied immediately, while increases may require a cooling‑off period.

We explicitly warn that gambling can be addictive, especially for individuals who are vulnerable due to financial stress, mental health issues, or underlying impulse‑control conditions. Young adults and adolescents are particularly at risk, and therefore, underage gambling is strictly prohibited and actively monitored. You should never encourage or facilitate gambling by minors, and you must keep your account credentials and devices secure. If you suspect that someone close to you is suffering from gambling problems, you should encourage them to use self‑exclusion tools and to seek assistance from professional support organisations. Winum staff are trained to recognise signs of problem gambling and may reach out to you or apply preventative measures if your behaviour suggests increased risk.

Tools & Features (table)

The table below summarises key responsible gambling tools that may be available on Winum. Availability and exact configuration can vary by jurisdiction and platform version.

You should choose tools which best match your circumstances and risk profile. Remember that responsible gambling measures are effective only when you provide accurate information and when you are genuinely committed to staying within your personal limits.

Support Resources

If you believe that you may have a gambling problem, or if gambling is negatively affecting your life or that of someone close to you, we strongly encourage you to seek help from professional organisations and counsellors. There are several international and regional services that provide confidential support, self‑assessment tools, online chats, helplines, and counselling for individuals facing gambling‑related harm. Examples of such organisations include GamCare, Gambling Therapy, and Gamblers Anonymous, among others offering similar support. Many of these services can be accessed online and offer materials and assistance that may be relevant for players in India as well. You may also find local mental health professionals or support groups that specialise in addiction or behavioural issues.

In addition to external resources, you can contact Winum support at [email protected] to discuss available responsible gambling options, self‑exclusion, or concerns about your account activity. Our support team is trained to handle such matters sensitively and may provide information about our tools, how to activate them, and where to seek external help. However, Winum is not a therapeutic or counselling service and cannot provide medical or psychological advice. You remain responsible for seeking and following professional guidance. If we reasonably believe that your gambling behaviour is harmful, we may impose protective measures such as temporary suspension, limits, or self‑exclusion, aiming to reduce potential harm in line with our responsible gaming commitments.

Prohibited Activities

When using Winum services, you must not engage in any illegal, fraudulent, or abusive activities. Prohibited activities include, but are not limited to, opening multiple accounts in your own name or under different identities, using fake or forged documents, and engaging in identity theft. You must not use bots, scripts, automated tools, or any form of artificial intelligence to place bets or manipulate game outcomes, nor may you use software that collects data or reverse‑engineers game algorithms. Collusion with other players, including sharing information about cards, bets, or strategies in ways that create unfair advantages, is strictly forbidden. Bonus abuse, including attempts to exploit promotions through coordinated betting, multi‑accounting, or risk‑free patterns designed to convert bonus funds into withdrawable cash without real risk, is also prohibited.

You must not engage in money laundering, terrorist financing, or any activity that violates applicable financial regulations or sanctions. This includes depositing and withdrawing funds without genuine gambling activity, using payment methods owned by third parties, or attempting to disguise the source of funds. VPN, proxy, or similar tools must not be used to bypass geographic restrictions, restricted countries, or state‑level prohibitions, or to mask your true location for any reason related to gambling activity. System exploitation, such as taking advantage of software bugs, website vulnerabilities, or configuration errors to gain illegitimate benefits, is considered a severe breach. Harassment, abusive language, hate speech, or any other form of inappropriate behaviour towards Winum staff or other players is not tolerated.

If Winum has reasonable grounds to suspect that you have engaged in any prohibited activity, we may, at our sole discretion, suspend or close your account, freeze funds, cancel bonuses and winnings, and report the matter to relevant authorities or third parties such as payment providers and regulators. We may also conduct internal investigations and request additional documents or explanations from you. Failure to cooperate with such investigations, or providing false or misleading information, will be taken as strong evidence of misconduct and may lead to further restrictions. Winum reserves the right to withhold payments while an investigation is ongoing and, where justified, to confiscate funds associated with fraudulent or prohibited activity. The list of prohibited activities in this section is not exhaustive, and any behaviour that undermines fair play, legal compliance, or platform security may be treated as a breach of these Terms.

Restricted Countries (table)

Due to licensing constraints, payment processing rules, and local regulations, Winum is not available in certain countries and territories. You must not access Winum from any restricted jurisdiction, nor use VPN, proxy, or any other technical solution to disguise or misrepresent your location. The following table provides an illustrative list of restricted or high‑risk jurisdictions; this list is not exhaustive and may change at any time.

If you are resident in, or physically present in, a restricted jurisdiction, you must not use Winum services. Should we discover that you have breached this rule, we may close your account and handle your balance in accordance with our legal and regulatory obligations, which may include confiscation where required.

Privacy & Data Protection

Winum acts as the data controller for personal information you provide when registering, using our services, or contacting support. We collect and process data such as your name, contact details, date of birth, identification documents, financial transaction records, device information, IP address, and usage statistics to operate our services, comply with legal obligations, and improve your user experience. Your data may be shared with carefully selected third parties, including payment providers, KYC verification services, AML and fraud‑prevention tools, game providers, analytics services, and competent authorities where required by law. We apply technical and organisational measures to protect your data against unauthorised access, loss, or misuse, and we retain your information only for as long as necessary, typically up to a defined retention period (for example, five years after account closure or as required by law). International data transfers may occur, including to countries that may not have the same level of data protection as your home jurisdiction, but in such cases we aim to implement appropriate safeguards.

Cookies and similar technologies are used to operate the website, enhance performance, remember your preferences, and analyse traffic. Some cookies are essential for the proper functioning of the site and cannot be disabled without impacting service quality, while others are used for analytics or marketing and may be managed through your browser or on‑site settings where available. You may opt out of certain marketing communications, such as promotional emails or SMS, by using the provided unsubscribe links or by contacting support; however, we may still send important service or legal notices. As a data subject, you may have rights including access to your data, correction of inaccuracies, deletion (where legally permissible), restriction of processing, objection to certain processing activities, portability of your data, and withdrawal of consent where processing is based on consent. You may also have the right to lodge a complaint with a data protection authority in your country if you believe your rights have been violated.

Winum will respond to data‑related requests within a reasonable timeframe, subject to identity verification and legal constraints. We may decline requests that are manifestly unfounded, excessive, or that would conflict with our obligations to retain records for regulatory or anti‑money laundering purposes. Detailed information about how we collect, use, share, and protect your data is set out in our dedicated Privacy Policy, which forms part of these Terms by reference. By using Winum services, including the Winum app and download Winum casino app package, you consent to the processing of your personal data as described, to the extent permitted by applicable law.

Account Suspension & Termination

Winum reserves the right to suspend, restrict, or terminate your account at any time for justified reasons, including but not limited to suspected fraud, underage use, prohibited activities, failure to complete KYC verification, or breach of these Terms. Suspension may involve temporary blocking of access, freezing of funds, and prohibition from participating in games or promotions while an investigation is ongoing. If we decide to close your account permanently, we will usually notify you by email, stating the main reason where legally possible, and outline any applicable steps for withdrawal of legitimate balances, subject to regulatory constraints. In cases involving serious misconduct, such as fraud, money laundering, or repeated breach of self‑exclusion, Winum may confiscate funds, refuse withdrawals, and report the matter to relevant authorities. You acknowledge and accept that Winum has broad discretion to protect its services, other players, and regulatory compliance.

You may request voluntary closure of your account at any time by contacting customer support. If your request is linked to responsible gambling concerns, we may recommend self‑exclusion instead of or in addition to closure, to ensure stronger protections against reopening. Once your account is closed, you must not attempt to open a new account, and any new registration may be identified and blocked as a duplicate. Winum also reserves the right to close inactive accounts, for example those with no login activity for a continuous period such as twelve (12) months or more, in accordance with our internal policy and applicable law. In some cases, we may charge inactivity fees or transfer remaining balances as required by law or regulation, and we will use reasonable efforts to inform you before such actions when required.

If you disagree with a suspension or termination decision, you may contact Winum support and, where available, follow our complaint and escalation procedures. However, during the review, your access may remain restricted to ensure compliance and protect the integrity of investigations. Final decisions on account status rest with Winum, subject to any external dispute resolution mechanisms or regulatory oversight that may apply in your jurisdiction.

Limitation of Liability

Winum provides its services on an “as is” and “as available” basis without any warranty, express or implied, regarding uninterrupted access, error‑free operation, or suitability for a particular purpose beyond what is mandated by law. While we endeavour to maintain high standards of security and reliability, technical issues, network failures, software bugs, or third‑party service interruptions may occur, and we cannot guarantee that the website, games, or Winum app will always function without problems. To the maximum extent permitted by law, Winum, its owners, employees, and partners shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of our services, including loss of profits, business opportunities, or data. Our total aggregate liability for any claim shall not exceed the amount of your net deposits to Winum over a defined period (for example, the last thirty (30) days) preceding the incident giving rise to the claim. This limitation applies regardless of the legal basis of the claim, whether in contract, tort, or otherwise.

You acknowledge that gambling always involves financial risk and that you may lose money when participating in games. It is your responsibility to manage your own risk and to ensure that your gambling does not exceed your personal financial capacity. Winum is not responsible for any decisions you make based on wins or losses, nor for any financial, emotional, or social consequences that may arise from your gambling activity. We also cannot be held liable for losses or damages resulting from your failure to protect your account credentials, from unauthorised third‑party access where you contributed to the breach, or from your use of insecure devices or networks. Nothing in these Terms shall exclude or limit Winum’s liability for death or personal injury caused by our gross negligence, or for any other liability that cannot be excluded under applicable law, but any such liability shall be limited to the fullest extent permissible.

Complaints & Dispute Resolution

Winum aims to provide fair and professional service, but if you are dissatisfied or believe that an error has occurred, you have the right to submit a complaint. Complaints should be sent via email to [email protected] and must include your full name, registered email address, account ID (if available), a clear description of the issue, and all relevant details such as dates, game names, transaction IDs, or screenshots. We will acknowledge receipt of your complaint within a reasonable time frame, typically within one (1) business day, and will endeavour to provide a substantive response within a defined period, generally up to thirty (30) days, depending on the complexity of the case. Game‑related complaints, such as disputed outcomes or malfunctions, should be raised as soon as possible and generally within a limited number of days (for instance, fourteen (14) days) from the event; account‑related complaints should likewise be submitted within a reasonable period. Delayed complaints may be more difficult to investigate and may impact the remedies available.

During the investigation, Winum may request additional information or documents from you and may consult game logs, transaction records, and reports from software providers or payment processors. You agree to cooperate fully and provide accurate information to facilitate a fair and efficient resolution. If you are not satisfied with our final response, you may, where available, escalate the matter to an independent dispute resolution body or regulator competent for our licensing jurisdiction. Details of any approved external dispute resolution options may be provided upon request or indicated in our legal information. However, not all jurisdictions provide formal dispute resolution mechanisms for online gambling, and in such cases, your primary remedy remains directly with Winum or through ordinary legal channels.

Winum’s decision on complaints will be based on our records, logs, and applicable rules and will be considered final and binding in the absence of manifest error or contrary ruling by a competent authority. While we will make reasonable efforts to resolve disputes amicably and in good faith, we reserve the right to decline frivolous, abusive, or clearly unfounded complaints. Using the complaint process to harass or threaten staff, or to attempt to obtain unjustified benefits, is prohibited and may result in account restrictions.

Governing Law

These Terms, your relationship with Winum, and any disputes arising out of or related to the use of our services are governed by the laws of the jurisdiction of incorporation of our operating entity, without prejudice to any mandatory consumer protection or gambling regulations that may apply in your country of residence. By using Winum, you agree that any legal proceedings, claims, or actions against us shall be brought before the competent courts of that jurisdiction, unless otherwise required by applicable law or international agreements. Nothing in this section shall deprive you of any mandatory rights you may have under local law which cannot be contractually excluded. If any provision of these Terms is held invalid or unenforceable by a competent court or authority, the remaining provisions shall remain in full force and effect.

You are responsible for ensuring that your use of Winum complies with the laws and regulations of India and any specific state in which you reside or from which you access the service. Winum does not provide legal advice, and you should seek independent counsel if you are uncertain about the legality of online gambling in your location. Your participation in real‑money games, deposits, withdrawals, and use of the Winum app or download Winum casino app are undertaken at your own risk in terms of legal compliance.

Final Provisions

These Terms constitute the entire agreement between you and Winum regarding your use of our services and supersede all prior or contemporaneous understandings, communications, or agreements, whether written or oral, relating to the same subject matter. Winum reserves the right to modify, update, or replace these Terms at any time, for example to reflect changes in law, regulatory requirements, technology, business practices, or game offerings. When material changes are made, we will use reasonable means to notify you, such as email notices, in‑account messages, or prominent announcements on the website Winum. Your continued use of our services after the effective date of updated Terms constitutes your acceptance of those changes. If you do not agree with any revised Terms, you must stop using the services and request account closure.

No failure or delay by Winum in exercising any right or remedy under these Terms shall operate as a waiver of such right or remedy, nor shall any single or partial exercise preclude any other or further exercise. You may not assign or transfer your rights or obligations under these Terms to any third party, while Winum may assign or transfer its rights and obligations to another entity within the same corporate group or to a successor in interest, provided that your rights are not materially affected. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Winum. Headings and section titles are provided for convenience only and shall not affect the interpretation of the provisions. By registering, depositing, or continuing to use Winum services, you confirm that you have read these Terms carefully, understand them, and agree to be bound by them in full.